Cancellations

We understand that plans can change and unexpected events can occur.

Private and Medicare clients

Please let us know at least 36 hours before your appointment if you need to cancel or reschedule. Cancellations with less than 36 hours’ notice may incur a cancellation fee.

Current cancellation fees are:

Medicare rebates cannot be claimed for cancelled or missed appointments.

NDIS clients

NDIS appointments cancelled with less than 48 hours’ notice may be charged at the applicable NDIS rate, in accordance with current NDIS cancellation rules.